From On Site Support to Enterprise Wide Security

Our retail clients were grappling with fragmented security practices: ad hoc firewalls, no patch policy, and a reactive incident response culture. The result was frequent breaches that cost clients time, money, and brand trust.

Task

My mandate was to design and implement a unified, enterprise grade security framework that would be scalable across all client environments while still allowing rapid deployment for small businesses.

Action

• Assessment & Gap Analysis – Conducted 30+ on site audits of client infrastructures (Windows Server, Azure, Hyper V, network switches). Identified critical weaknesses in patch management, privileged access, and backup procedures.

• Essential 8 Roll out – Spearheaded the deployment of Microsoft’s Essential 8 controls across 12 mid tier clients within six months, automating remediation with PowerShell scripts and Azure Automation.

• Training & Governance – Delivered a two day “Cyber Resilience for Business Owners” workshop, creating SOPs that reduced incident response time by 40 %.

• Metrics & Reporting – Implemented a KPI dashboard (Power BI) to track vulnerability scores and patch compliance; presented quarterly reports to C suite stakeholders.

Outcome

• Achieved 100 % Essential 8 compliance for all clients before the end of Q3 2015.

• Reduced security incidents by 70 % year over year.

Key Takeaway

A structured, data driven approach turns reactive support into proactive protection – a mindset that I bring to every MSP engagement.