Terms of Services

Terms of Service – 9 Auras Tech

Last updated: 4th of August 2025

Welcome to the website of Nine Auras Pty Ltd. These Terms of Service (“TOS”) govern your access and use of https://www.9aurastech.com (the “Site”), our consulting services, custom software solutions and related offerings. By accessing the Site or engaging with us, you agree to these terms.

1. Scope of Services

We provide:

• IT Consulting & Digital Transformation – advisory on technology strategy, process optimisation and digital adoption.

• Custom Software Development – tailored applications across web, mobile and enterprise platforms.

• Cybersecurity Solutions – risk assessments, firewall implementation, compliance audits.

• Cloud Architecture – migration, infrastructure design and managed services.

All services are provided subject to a written agreement detailing scope, timelines, deliverables and pricing.

2. Client Responsibilities

To ensure successful delivery:

• You must provide accurate requirements documentation within agreed timeframes.

• Access to systems, data or personnel as required for service delivery.

• Prompt review of proposed designs, prototypes or other deliverables.

3. Fees & Payment Terms

• Invoices are issued on project completion or at agreed milestones.

• Payment is due net 14 days from invoice date unless otherwise specified in a contract.

• Late payments incur interest at the Reserve Bank of Australia’s current cash rate plus 2%.

• Expenses (e.g., travel, third-party tools) will be charged separately with prior approval.

4. Intellectual Property

• Ownership of custom software developed for you transfers upon full payment and completion.

• We retain rights to pre-existing templates, frameworks or open-source components used in your project.

• Proprietary content (e.g., documentation, designs) created by us remains our property unless otherwise agreed.

5. Confidentiality

We protect client data with:

• Non-disclosure agreements during engagement.

• Encryption for data in transit and at rest.

• Access controls limiting exposure to essential team members only.

6. Limitation of Liability

We are not liable for direct damages exceeding the contract value or fees paid under this Agreement.

Indirect damages (lost profits, reputational harm) are excluded unless caused by our gross negligence or willful misconduct.

7. Data Security & Compliance

We adhere to:

• Australian Privacy Principles (Privacy Act 1988).

• Industry standards for secure coding and infrastructure deployment.

• Client-specific regulations (e.g., HIPAA, GDPR) where applicable.

8. Service Level Agreements

For managed services or hosting:

• 99.9% uptime SLA for cloud infrastructure (credits issued for breaches).

• Regular performance reviews and reporting.

9. Termination

Either party may terminate the Agreement on 30 days’ written notice, except:

For active projects where we reserve rights to complete deliverables or transfer work.

Client termination during project delivery incurs pro-rated fees for completed work plus any non-refundable deposits.

10. Dispute Resolution

Disputes will be resolved through mediation in WA before proceeding to arbitration under ACICA rules, with costs shared unless one party is found liable.

11. Third-Party Tools & Integrations

• We may use third-party platforms (e.g., AWS, Azure) for:

• Cloud hosting subject to your approval of provider.

• Project management tools (Jira, Trello) with your team access.

• All integrations are tested and documented before go-live.

12. Changes to Terms

We reserve the right to update these TOS with prior notice via email or posting on the Site. Continued engagement constitutes acceptance of revised terms.

Contact Us

For questions about these Terms, please contact: Email: accounts@9aurastech.com

Note: These TOS supplement but do not supersede project-specific contracts entered into with 9 Auras Tech.